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Objectives

Seeking managerial assignments in Banking Operations/Business Development/Relationship management/Training and Development with an organization of repute in Banking and Financial services

Skills

  • Demonstrative excellence

    Advanced
    Years of Experience: 3 years
    • Demonstrative excellence in handling general banking operations. Excellent relationship management s
    • current and saving a/c
    • clearing and smooth business operations. Excellent relationship management
    • analytical & communication skills.
  • Excellent relationship management skills

    Advanced
    Years of Experience: 3 years
    • Excellent relationship management skills with experience in statutory compliances
    • current and saving a/c
    • clearing and smooth business operations. Excellent relationship management
    • analytical & communication skills.

Work Experience

  • Assistant Manager

    2007 March - Present
    HDFC Bank
    New Delhi, New Delhi, India

    Demonstrative excellence in handling general banking operations. Excellent relationship management skills with experience in statutory compliances, current and saving a/c, clearing and smooth business operations. Excellent relationship management, analytical & communication skills.

  • Assistant Manager

    2007 March - Present
    HDFC Bank
    New Delhi, New Delhi, India

     Handling the team of Executive’s in clearing department

     Responsible for outward clearing of cheques.

     Leading the efforts across handling the clearing operations.

     Encompassing TAT maintenance of various clearing related activities.

     Solving customer’s queries.

     Effectively working towards relationship management with RBI, MICR Centre & other banks.

     Cheques Verification

     Holding a role of authoriser in clearing department.

     Authorization/Verification of entire operational transactions.

    Achievements:

    •  Distinguished efforts towards managing the incoming volumes sourced by sales & lobby teams from branches located throughout India.
       Mentoring a team of 14 members & analyzing their activities.
       Monitoring and providing guidance to the team for setting up new savings & current account (CASA).
       Played a pivotal role in proper setting & processing the maintenance for all branches of ABN AMRO Bank in India.
       Demonstrated excellence in handling queries of branches regarding documentation and keeping checks and controls for eliminating the possibility of frauds.
       Remarkable efforts towards processing volumes received within the TAT’s specified by the Bank as per SLA’s.
       Liaisoning with vendor, servicing the Consumer Banking Division.
       Effective in issuing Debit/ATM cards & cheque books & despatching the same.
       Successful in undertaking various projects in the utilities department such as:

      Deposits (New TA’s): The project stressed on analysing the errors committed by processors ensuring timely rectification of the same. Delivering correct and
      right kid by the vendors.


      Utilities (Mutual Fund): The project helped in merging different Customer Identification Folio’s erroneously opened by the Branch for the customer and closure of accounts that were not operational for long for better tracking and maintenance of accounts.

Professional Memberships

  • Nothing

Academic Background

  • Master's Degree

    2002 August - 2004 July
    UP technical University
    New Delhi, New Delhi, India
    Major: Finance; Minor: Marketing

Professional Awards

  • Nothing

Security Clearance

  • Confidential

    2007 March - Present

Publications

  • NothingNothing

Interests

  • Learning new things

  • Learning new things

Reference

Neha Gupta

AM
Email neha_gupta@yahoo.com
Dwarka  
New Delhi