Mr Vishal Desai

Skills

• BPO

  Advanced
  Years of Experience: 6 years
  • Clear and concise communication • Training and motivation • Managing customer relationships •

Work Experience

• Assistant Manager - Operations

  2004 April - Present
  IBM
  Mumbai, Maharashtra, India

  Heading a team of 27 agents, successfully provided following services for a leading UK based Bank: Inbound and Outbound Collections for Credit Cards, Managing Escalation Desk heading a team of 8 members and High End Collections.

  Recently, been moved to Airlines process into reservation since past 7 months with similar job responsibilties

Academic Background

• Bachelor of Science Degree

  1996 June
  Amulakh
  Mumbai, Maharashtra, India
  Major: Maths and Computers

  Additional Notes

  Presently pursuing PGDBA in Retail Management.

Professional Awards

• Team Champion

  IBM
  2006 March - 2006 April

  Awarded for leading the best performing team for 2 consecutive months - Mar, Apr '06

• Individual Champion

  IBM
  2005 September

  This was awarded for consistent performance for the quarter.

Security Clearance

• Confidential

  2004 April - Present

Reference