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Objectives

To broaden my horizon for better opportunities and harness my intellectual skills as well as my physical with more challenging tasks and responsibilities.

Skills

  • computer skills

    Intermediate
    Years of Experience: 8 years
    • MS WORD
    • MS EXEL
    • INTERNET EXPLORER

  • english communication skills

    Advanced
    Years of Experience: 16 years

Work Experience

  • CONTACT CENTER AGENT/CALL CENTER AGENT

    2003 May - 2006 June
    Software Ventures Inc.(SVI) Connect
    ABU DHABI, UAE, United Arab Emirates

    • Responsible for outbound telemarketing calls of different campaigns.

    • Maintains continuous phone conversation with American clients in offering the product/program. Exhibits politeness and builds rapport with clients

    • Responsible in handling objections by providing them the benefits of having the product.

    • Responsible for achieving the weekly and monthly targets.

    • Assisting clients to go right to the website and teaching them how to navigate it.

    • Responsible in developing good relations with American clients.

    • Monitoring log-in hours, contacts per hour and sales per hour.

    • Desiring superior customer service and outstanding verbal communication skills.

    • Responsible in selling online advertisement and sharing knowledge on online yellow page directory.

  • SALES CONSULTANT

    2001 June - 2003 May
    Family First Inc./Berkley International Plans Inc
    ABU DHABI, UAE, United Arab Emirates

    • Provide direct marketing & sales support.

    • Pre-qualifying the client as well as building rapport.

    • Generates new business by presenting the company credibility & its products.

    • On-the-spot selling of the plan.

    • Giving the clients the best customer service they need.

    • Responsible in handling client’s objection and proving them the benefits of having the pre-need plans.

    • Doing the computer works as well as paper works after closing the deal.

    • Making sure that the policy is complete and accurate.

Professional Memberships

  • MEMBER

    TRISKELION INTERNATIONAL
    1998 March - Present

Academic Background

  • Bachelor of Science Degree

    1997 June - 2001 March
    BICOL UNIVERSITY
    ABU DHABI, UAE, United Arab Emirates
    Major: ELECTRONICS

Reference

NERISSA SANDRO

NURSE
mobile Phone 050-5924104
Email mrknopes68@yahoo.com
ABU DHABI