Mr Donald R Dugan Jr

Skills

• Mechanic

  Intermediate
  Years of Experience: 7 years
  • Electrical
  • Hydrolic
  • Engine Repair
  • and Preventave Maintenance.

• Security

  Intermediate
  Years of Experience: 3 years
  • searching
  • apprehension
  • non-lethal baton
  • pepper spray
  • compliance techniques
  • and proficiancy in M16 and 9mm family of Weapons.

• Customer Service Representative

  Beginner
  Years of Experience: 1 year
  • Powerpoint
  • Microsoft Office(Word
  • Excel...)
  • type 55 words/minute
  • Filing
  • Data entry

Work Experience

• Amphibious Assault Vehicle Repair Technician

  2003 July - Present
  United States Marine Corps B(-) Co. 4th AABN
  Jacksonville, Florida, United States

  As a Repairer/Technician under supervision, performed basic automotive duties incident to inspection, maintenance, and repair of the AAV family of vehicles. As Repairer/Technician also completed basic shop administration forms and records utilizing technical manuals. At the Corperal level I supervised and performed various duties incident to the inspection, maintenance, and repair of the automoive and turret systems of the AAV.

  As Repairer/Technician I also prepared, maintained, and supervised a shop maintenance and management program and coordinated maintenance and recovery operations.

  Achievements:

  • Letter of Appreciation for Volunteering for the USMC Reserve Toys for Tots Program.
  • Letter Of Appreciation for volunteering my time to help work in the maintenance shop to make sure that a number of AAV Vehicles were fully operational
  • Promotion from Private First Class to Lance Corporal
  • Promotion from Lance Corporal to Corporal

• Deployment

  2005 May - Present
  United States Marine Corps B(-) Co. 4th AABN
  Jacksonville, Florida, United States

  Provisional Security Company

  To search all host country nationals that entered and left the base looking for contriband and illegal substances.

  To maintain weapon proficiancy on a M16A2 Service Rifle, .9 MM Hand Gun, M240G Machince Gun, and a Browning M2 Machince Gun.

  To stay constantly vigilant while working and to look for any sign of a threat.

  Achievements:

  • Received a Certificate of Commendation for Helping to train the host country police force with small unit tactics in an urban environment.

• Customer Service Representative

  2004 September - 2005 May
  Convergys Corperation
  Jacksonville, Florida, United States

  Just under 9 months of experiance working as a CSR. In charge of enrolling Employees with the company into there Company benefits and giving them any information that they would need to come to a decision.

  Performed work by answering phones, Emails, and by using a one on one Instant Message program.

  In charge of receiving the mail for the project and directing that where it would need to go.

  Answered employees questions about there HR department and directed them to who would be able to help them with there problem.

  While working I attended a number of classes on Customer Service, Formatting Emails, Handling Customer situations, and Time Management.

  Projects:

  • AT&T Wireless

    CSR for Employee Benefits. Answered 90 Incoming Calls, and approximately 10 Emails a day

  • BearingPoint

    CSR in Human Resources Information Center.
    Received 15-20 Incoming Inquires, 15 Emails, and 7 Instant Messages a day

• Outbound Truck Loader

  2004 July - 2004 August
  United Parcel Service
  Jacksonville, Florida, United States

  Loaded all packages to specified destination keeping the truck in a neat and orderly condition.

  Tracked and took responsibility for every package entering my truck until the truck arrived at the destination.

  Achievements:

  • Gained Senority with the company by completing 30 continuous days without an absence

• Managers Assistant

  2004 May - 2004 July
  Box Seats Sports Bar
  Jacksonville, Florida, United States

  Reported directly to the Restaurant Manager.

  Oversaw the completion of general maintenance for the building.

  Worked where needed to make sure that the restaurant ran smoothly.

  Supervised nightly routines.

  And hired live entertainment.

• Amphibious Assault Vehicle Repair Tech School

  2003 July - 2004 April
  United States Marine Corps
  San Diego, California, United States

  Attended school to become an AAV Repair Tech.

  Gained proficiancy in the following areas.

  Operation, diagnostics, and theory of the Hydrolic system.

  Basic electrical theory and repair.

  Diesel engine maintenance, repair, and tuning.

  Basic suspension work.

  Proficiancy with all operations of the vehicle.

  Achievements:

  • Graduated 2nd in a Class of 43.

Professional Memberships

• Mechanic, Endless Track Vehicle 620.381-014

  Classification Releated to DOT Classification
  2003 July - Present

• Diesel Mechanic 625.281-010

  Classification Releated to DOT Classification
  2003 July - Present

• License to Operae the AAV family of Vehicles

  USMC
  2003 April - Present

Academic Background

• High School or equivalent

  1999 August - 2003 March
  N.B. Forrest H.S.
  Jacksonville, Florida, United States
  GPA: 2.9 overall

Reference