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Objectives

To obtain work that will be a physical and mental challenge and will enable me to make a contribution while developing new skills. Seeking a professional environment where innovation is supported and initiative along with personal growth are encouraged.

Skills

  • computer tech

    Intermediate
    Years of Experience: 5 years
    • HTML
    • DHTML
    • Java
    • JavaScript
    • Visual Basic
    • C/C++
    • Perl Broad Vision
    • Commerce One
    • Extensity
    • Lynx Excel
    • MS Office
    • Outlook
    • PowerPoint
    • Networks
    • Oracle
    • SAP
    • LOTUS

Work Experience

  • Applications Support Specialist

    2006 February - 2006 July
    Maxtor
    Milpitas, California, United States

    Responsible for managing, monitoring, and testing of all Maxtor's Worldwide Customer Service and Support online warranty applications. These web applications include RMA creation for end-users and resellers, RMA Status, and High Volume Warranty Look-up for OEM's and Distributors. Activities include: Working closely with the IT Applications Support Team. IT Business Analysts, and corporate Web Team in documenting, reporting, prioritizing and testing of bug fixers and enhancements. Providing written weekly status reports to IT and Customer Service management.

  • Customer Support Tech

    2005 October - 2006 January
    Telenav
    Santa Clara, California, United States

    Answer 20-30 incoming calls,data entry, trouble shoot cell phones that are having software issues.

  • Office Manager

    2004 August - 2005 December
    Brueners
    Campbell, California, United States

    Closed the store at night, made deposits, managed employees in the office as well as the sales floor, handle all customer complaints, made the schedule, in control of the whole store.

  • SHIPPING & RECEIVING CLERK

    2005 June - 2005 October
    CXR LARUS
    San Jose, California, United States

    HANDLING ALL SHIPPING AND RECEIVING DUTIES. PROVIDING GOOD CUSTOMER SERVICE WITH VENDORS AND SHIPPING COMPANIES.

  • SHIPPING, RECEIVING, INVENTORY MANAGER

    2004 October - 2005 March
    US FILTER
    Milpitas, California, United States

    Load and offload trucks,cycle count inventory,RFID, as well as making sure that chemical is well stocked. Order supplies and parts when they are running low, making sure that the warehouse runs smoothly on a day to day basis.

  • Customer Service/Computer Technician/Dispatcher

    2002 October - 2004 August
    Company Name Hidden
    Foster City, California, United States

    Answered incoming calls, data entry, upgrade and repair computers in the office, go to title companies to train their employees on how to use our website and software, try to acquire new accounts and maintain existing accounts as well as doing deliveries when we were short drivers. Dispatched multiple couriers to title companies.

Professional Memberships

  • NA

Academic Background

  • Associate Degree

    2001 August - 2003 January
    Heald
    San Jose, California, United States
    Major: Computer Science
    GPA: 3.0 overall

Professional Awards

  • NONE

Security Clearance

  • Confidential

Publications

  • NANA

Interests

  • Baseball

    Santa Clara Pony Baseball Coach

Reference

Available upon request