Objectives
To secure a position in the Technical / Administrative field that will allow me the opportunity to use my experience and enhance my knowledge for future advancement within an organization.
Work Experience
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IT Analyst/ Help Desk Rep.
2005 September - 2006 MayCSAAHayward, California, United StatesAnalyzing/Troubleshooting technical issues on a daily basis for AAA Members and users, Follow through on customer requests, Creating trouble tickets, Support various hardware/Software and web based applications specific to the business processes of the company i.e. SalesX, Sales &Service Payment tool, 24/7 1st level telephone support to all CSAA employees, Assisting customers with information on claims and policies, Microsoft Active Directory account maintenance, Processing trouble tickets into the SRS system, Processing daily Call Reports for managers and supervisors, Processing Severity 1 tickets with EDS and AT&T, VPN Support, Training new hires on a variety of Call Center applications, Processing work orders of connecting / disconnecting cell phones for new / old employees, Data entry into SRS, Western United, and many other account applications, assigning / unassigning applications / assets for newly employed / unemployed applicants (other duties varied on a daily basis)
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Receptionist/Appt. Scheduler
2004 October - 2005 AugustA-Z AutobodyHayward, California, United StatesScreened all incoming calls. Sorted and distributed mail. Processed new customer Invoice orders. Dealt with customers via phone on a daily basis, providing them with details of their orders. Faxed vehicle related information to customers. Also performed other daily tasks as assigned.